Nearpod is running smoothly.

Past Incidents

4th May 2020

No incidents reported

3rd May 2020

No incidents reported

2nd May 2020

Time to Climb maintenance, scheduled 4 months ago

We will be performing some system maintenance on Time to Climb on May 2 from 9-10 pm ET.

We anticipate a few minutes of downtime, during which joining a Time to Climb Activity, or saving/editing Time to Climb activities in lessons may be unavailable.

All other areas of Nearpod will be available during this time.

Update 05/02 10 pm ET: This system maintenance is complete.

1st May 2020

No incidents reported

30th April 2020

No incidents reported

29th April 2020

No incidents reported

28th April 2020

No incidents reported

27th April 2020

No incidents reported

26th April 2020

No incidents reported

25th April 2020

No incidents reported

24th April 2020

No incidents reported

23rd April 2020

No incidents reported

22nd April 2020

No incidents reported

21st April 2020

No incidents reported

20th April 2020

No incidents reported

19th April 2020

No incidents reported

18th April 2020

No incidents reported

17th April 2020

No incidents reported

16th April 2020

No incidents reported

15th April 2020

No incidents reported

14th April 2020

Content services Slower than normal responses times reported while loading Lesson Library

We are experiencing longer than desired response times while loading the lesson library. We are deploying expanded caching servers which will reduce the request times back to normal.

13th April 2020

Content services Flocabulary class join using Google or Office 365 logins

We are investigating issues reported where students cannot join a new class when logging in with Google or Office 365. This issue is isolated to users of iOS 12 and MacOS 10.14 .

We will deploy a fix shortly that should resolve these issues.

12th April 2020

No incidents reported

11th April 2020

No incidents reported

10th April 2020

No incidents reported

9th April 2020

No incidents reported

8th April 2020

No incidents reported

7th April 2020

No incidents reported

6th April 2020

No incidents reported

5th April 2020

No incidents reported

4th April 2020

No incidents reported

3rd April 2020

No incidents reported

2nd April 2020

No incidents reported

1st April 2020

No incidents reported

31st March 2020

No incidents reported

30th March 2020

Reporting module Nearpod Quiz and Matching Pair results are taking longer than normal to display in teacher dashboards

We are monitoring delays in posting Quiz and Matching pair results to the teacher dashboard. This is due to increased server load.

Update 1:05 pm ET - We are adding additional servers to respond to the load.

Update 2:05 pm ET - Quiz and matching pair results are posting to teachers dashboards but may still show some minor delays

Update 3:05 pm ET - We continue to monitor Quiz and Matching Pair submissions. Processing is stable.

Update 4:05 pm ET - Matching pair submissions have returned to normal. We continue to monitor Quiz submissions

Update 5:05 pm ET - Quiz results are continuing to be processed. Some are running approximately 30 minutes delayed.

Update 6:05 pm ET - We are deploying updates to the platform this evening to increase the speed of processing for Quiz and Matching Pair submissions.

Update 11:45 pm ET - We have deployed platform updates to increase processing speed of Quiz and Matching Pair submissions, and will continue to monitor processing times this week.

29th March 2020

No incidents reported

28th March 2020

No incidents reported

27th March 2020

No incidents reported

26th March 2020

No incidents reported

25th March 2020

No incidents reported

24th March 2020

No incidents reported

23rd March 2020

No incidents reported

22nd March 2020

No incidents reported

21st March 2020

No incidents reported

20th March 2020

No incidents reported

19th March 2020

No incidents reported

18th March 2020

No incidents reported

17th March 2020

No incidents reported

16th March 2020

No incidents reported

15th March 2020

No incidents reported

14th March 2020

No incidents reported

13th March 2020

No incidents reported

12th March 2020

No incidents reported

11th March 2020

No incidents reported

10th March 2020

No incidents reported

9th March 2020

No incidents reported

8th March 2020

No incidents reported

7th March 2020

No incidents reported

6th March 2020

No incidents reported

5th March 2020

No incidents reported

4th March 2020

No incidents reported

3rd March 2020

No incidents reported

2nd March 2020

No incidents reported

1st March 2020

No incidents reported

29th February 2020

No incidents reported

28th February 2020

No incidents reported

27th February 2020

No incidents reported

26th February 2020

No incidents reported

25th February 2020

The Flocabulary application will be offline briefly for a required maintenance on our cache servers, scheduled 6 months ago

Nearpod and related applications will not be affected.

24th February 2020

No incidents reported

23rd February 2020

No incidents reported

22nd February 2020

No incidents reported

21st February 2020

No incidents reported

20th February 2020

No incidents reported

19th February 2020

No incidents reported

18th February 2020

No incidents reported

17th February 2020

No incidents reported

16th February 2020

No incidents reported

15th February 2020

No incidents reported

14th February 2020

No incidents reported

13th February 2020

No incidents reported

12th February 2020

No incidents reported

11th February 2020

No incidents reported

10th February 2020

Content services We are investigating an issue right now with our content services

We are adding additional servers to support the content services for Nearpod: Nearpod Library, Content Search, etc.

1:24 pm ET - We have launched additional servers and load and latency have returned to normal.

9th February 2020

No incidents reported

8th February 2020

No incidents reported

7th February 2020

No incidents reported

6th February 2020

No incidents reported

5th February 2020

No incidents reported