No incidents reported
We will be performing some system maintenance on Time to Climb on May 2 from 9-10 pm ET.
We anticipate a few minutes of downtime, during which joining a Time to Climb Activity, or saving/editing Time to Climb activities in lessons may be unavailable.
All other areas of Nearpod will be available during this time.
Update 05/02 10 pm ET: This system maintenance is complete.
We are experiencing longer than desired response times while loading the lesson library. We are deploying expanded caching servers which will reduce the request times back to normal.
We are investigating issues reported where students cannot join a new class when logging in with Google or Office 365. This issue is isolated to users of iOS 12 and MacOS 10.14 .
We will deploy a fix shortly that should resolve these issues.
We are monitoring delays in posting Quiz and Matching pair results to the teacher dashboard. This is due to increased server load.
Update 1:05 pm ET - We are adding additional servers to respond to the load.
Update 2:05 pm ET - Quiz and matching pair results are posting to teachers dashboards but may still show some minor delays
Update 3:05 pm ET - We continue to monitor Quiz and Matching Pair submissions. Processing is stable.
Update 4:05 pm ET - Matching pair submissions have returned to normal. We continue to monitor Quiz submissions
Update 5:05 pm ET - Quiz results are continuing to be processed. Some are running approximately 30 minutes delayed.
Update 6:05 pm ET - We are deploying updates to the platform this evening to increase the speed of processing for Quiz and Matching Pair submissions.
Update 11:45 pm ET - We have deployed platform updates to increase processing speed of Quiz and Matching Pair submissions, and will continue to monitor processing times this week.
Nearpod and related applications will not be affected.
We are adding additional servers to support the content services for Nearpod: Nearpod Library, Content Search, etc.
1:24 pm ET - We have launched additional servers and load and latency have returned to normal.