6th September 2018

Content services Users could create new Nearpod sessions

Summary


Users could not login or create new Nearpod sessions for a brief period on 09/06/2018 at 21:00. Existing sessions continued to perform normally.

Issue Details


During a regular maintenance backup, we encountered an issue that caused one of Nearpod's primary databases to restart unexpectedly along with that database's replicas. Since both primary and replica databases restarted we were forced to put up the maintenance screen until they came back online.

Root Cause Analysis


We have engaged the database vendor who is investigating the root cause of the restart.

Action(s) taken to prevent recurrence of this issue


We do not expect this to happen again and have added additional replica databases in an additional third data center as an added precaution.